**These Terms of Service govern every booking you make with Flores FastTrack (komodoairportconcierge.com), the VIP arrival concierge operated by Komodo Luxury at Komodo Airport (LBJ), Labuan Bajo. By confirming a booking via WhatsApp or email, you agree to the scope, pricing, cancellation and liability terms set out below. Effective as of 2026 and subject to change.**
Flores FastTrack is the landside arrival-logistics layer for Komodo Airport: fast-track meet-and-greet, baggage handling, and the car and speedboat/marina transfer chain between the aircraft door and your boat deck or hotel. We are a concierge and coordination service. We do not own aircraft, vessels, or vehicles; ground transport and any marina transfers are arranged via vetted licensed partners. Please read these terms before you confirm.
Who are these terms between?
These terms form an agreement between you (the guest or the person booking on a guest’s behalf) and Flores FastTrack, a brand operated by Komodo Luxury, a Labuan Bajo–based operator founded in 2015. The site publisher entity is Juara Holding Group.
The airport we serve is Labuan Bajo Komodo Airport, Jl. Eltari Labuan Bajo, Batu Cermin, Komodo, Kabupaten Manggarai Barat, Nusa Tenggara Timur 86554, Indonesia — in West Manggarai Regency (Manggarai Barat), province of East Nusa Tenggara (NTT).
| Term | Meaning in these terms |
|---|---|
| “We”, “us”, “Flores FastTrack” | The concierge brand operated by Komodo Luxury |
| “Licensed partner” | A vetted third-party transport or handling provider we coordinate with |
| “Service window” | The confirmed date and time band for your arrival assistance |
| “Quote” | A price we confirm in writing before you pay |
What exactly are you booking?
You are booking coordination and concierge assistance, not the underlying transport asset. A standard arrival package can include some or all of the following, confirmed in your booking message:
- Meet-and-greet at the arrivals area with named driver signage
- Assistance moving through the terminal and baggage handling support
- A private car transfer, typically the ~30-minute drive from Komodo Airport to the Labuan Bajo town or marina area (GetYourGuide lists a comparable airport-to-city private transfer of about 30 minutes, as of 2026)
- Coordination of an onward speedboat or marina connection where booked
Some arrival-assist elements such as priority immigration processing and customs assistance are advertised in this market by providers like Komodo Fast Track. Where such steps are included in your package, they are performed in cooperation with the relevant airport handling partners and remain subject to the airport authority and immigration officers on the day. We do not control government processing and cannot guarantee a specific clearance time.
There is no premium airport lounge at LBJ, so your concierge functions as the arrival lounge. That is a service commitment, not a physical facility.
How is pricing quoted, and can it change?
All package prices are shown in USD and IDR and are date-stamped. Every figure on this website and in our materials is advertised market data as of 2026 and is subject to change. A price only becomes binding once we confirm it to you in writing as a Quote for your specific date, group size and route.
We sometimes reference external benchmarks so you can judge value honestly. For example, Joumpa Airport VIP Service for Labuan Bajo (LBJ) is listed on Traveloka from USD 9.76 with stated hours of 04:00–17:00, and Tripadvisor lists a Komodo Airport–to–hotels round-trip transfer at USD 104.58 per adult, with price varying by group size (both as of 2026). These are third-party listings, not our rates, and we never present them as Flores FastTrack pricing.
Because fuel, vehicle availability, group size and marina timing all move, we ask you to treat any published package price as indicative and to contact us for a current quote before you pay.
What are the cancellation, modification and refund terms?
| When you notify us | Cancellation outcome (as of 2026) |
|---|---|
| 48+ hours before the service window | Full refund of amounts paid, less any non-recoverable third-party fees already committed |
| 24–48 hours before | Partial refund at our discretion, after deducting confirmed partner costs |
| Under 24 hours or no-show | Generally non-refundable, as drivers and partners are already committed |
| Cancelled or prevented by us | Full refund of that service, or a rescheduled window at no extra concierge fee |
Modifications — a changed flight, a larger group, a different meeting point or a new marina — are handled by contacting us on WhatsApp or email as early as possible. We will re-quote if the change affects vehicle size, route or timing. We try hard to accommodate last-minute changes, but availability near the terminal can be tight in peak periods and cannot be guaranteed.
Refunds are returned via the original payment route where possible. Third-party charges already paid to licensed partners on your behalf may be non-recoverable and will be itemized.
How do you handle flight delays?
Arrival timing at LBJ is built around a ~30-minute airport-to-town/marina drive, and many guests connect to fixed boat-boarding windows or liveaboard departures, so buffer time genuinely matters.
- Share your flight number when you book so we can monitor arrival status.
- If your flight is delayed, we adjust the meeting time where the driver and partner schedule allow, at no extra concierge fee for reasonable delays.
- Severe or overnight delays, missed connections, or diversions may require re-quoting or rescheduling, because a fresh vehicle or partner slot may be needed.
- Mobile signal can be weak around the terminal. Save your driver’s name and our WhatsApp before you land, and head to the agreed meeting point if you cannot get a signal.
We coordinate to protect your onward boat window, but we cannot control airline schedules, weather, or a vessel’s own departure decision. We do not guarantee that you will make a specific boat if your inbound flight arrives late.
What are the liability limits?
Flores FastTrack acts as a concierge and coordinator. To the maximum extent permitted by Indonesian law:
- Our liability for any booking is limited to the concierge fee you paid us for that service.
- We are not liable for acts, delays, or omissions of airlines, immigration and customs authorities, licensed transport partners, or vessel operators.
- We are not liable for indirect or consequential loss, including missed departures, lost deposits on third-party bookings, or onward travel costs, except where Indonesian law does not allow such exclusion.
- Licensed partners carry their own operating permits and insurance; claims relating to a vehicle or vessel are governed by that partner’s terms.
We make no guaranteed outcomes on clearance times, transfer durations, or connections. Timing figures are planning estimates.
How is your personal data handled?
We process the personal data you give us — name, contact details, flight and booking information — only to deliver and coordinate your arrival service. We handle it in line with Indonesia’s Personal Data Protection Law (Undang-Undang No. 27 Tahun 2022, UU PDP).
For international visitors, we operate with awareness of the EU General Data Protection Regulation (GDPR) principles: we collect only what is needed, keep it only as long as necessary, and share it solely with the licensed partners fulfilling your booking. You may request access to, correction of, or deletion of your data by contacting us. A fuller explanation lives on our Privacy Policy page.
Which law applies and how do you reach us?
These terms are governed by the laws of the Republic of Indonesia. Disputes will first be addressed in good faith through direct discussion before any formal proceeding.
To book, modify, or ask a question, use one route so nothing is lost:
- WhatsApp: +62 811 3823 875
- Email: [email protected]
We may update these Terms of Service as our services and the LBJ arrival environment evolve — including as Komodo Airport grows its international gateway role toward 2027. The version published here, as of 2026, is the current one; material changes will be reflected on this page with an updated date. Any 2027-forward statements about airport growth or arrival-VIP demand are expectations and trends, not confirmed official policy.